Shipping policy

Shipping Policy

Last Updated: November 2026

Thank you for shopping at ThermaThrow. Below you will find all the details regarding our dispatch processes, delivery timescales, and tracking options.

1. Shipping Rates & Delivery Estimates

We are pleased to offer Free Standard Shipping on all orders within the United Kingdom.

Shipping Method Estimated Delivery Time Cost
UK Standard Shipping 5 – 10 business days FREE

Note: Delivery estimates begin from the date of dispatch, not the order date.

2. Dispatch & Processing Times

  • Order Processing: All orders are processed within 1 to 3 business days (excluding weekends and UK bank holidays) after your order confirmation is sent.

  • Dispatch Notification: Once your package has been processed and handed over to our courier, you will receive a confirmation email containing your tracking number.

3. Shipping Delays & Transit Windows

While the vast majority of orders arrive within 5 to 10 business days, occasional transit delays can occur due to peak seasonal volumes, courier disruptions, or unforeseen circumstances.

  • Standard Transit Window: Up to 14 business days from dispatch.

  • Inquiries & Assistance: If your order has not arrived within 14 business days of receiving your dispatch notification, please reach out to us at ThermaThrow@outlook.com with your order number. Our team will investigate the delay with the carrier and arrange a replacement or refund where appropriate.

  • Statutory Rights: Under UK consumer law, your goods will be delivered within 30 days of purchase unless a specific alternative delivery date was agreed upon.

4. Delivery Addresses

Please ensure your delivery address is complete and accurate at checkout. Because we process orders promptly, we cannot guarantee address modifications once an order is placed.

If an incorrect or incomplete address is provided, ThermaThrow cannot be held liable for failure of delivery. If the package is returned to sender due to an address error, re-shipment charges may apply to redeliver your order.

5. Damaged, Defective, or Missing Packages

  • Damaged or Defective Goods: Under the Consumer Rights Act 2015, you are entitled to goods that are as described, fit for purpose, and of satisfactory quality. If your item arrives damaged or faulty, please notify us as soon as possible (ideally within 48 hours of receipt, along with photos of the packaging and item) so we can process a carrier claim and resolve the issue quickly with a replacement or full refund. Your statutory 30-day right to reject faulty goods remains unaffected.

  • Missing Deliveries: If your tracking status shows "Delivered" but you have not received your parcel, please check safe places around your property and inquire with neighbors before contacting support. If the package cannot be located, contact our support team to open an investigation.

6. Business Information & Contact Us

For any questions regarding shipping times, tracking, or statutory rights, please reach out to us:

  • Trading Name: ThermaThrow

  • Email: ThermaThrow@outlook.com